Download the FixSbr.exe file from:
http://securityresponse.symantec.com/avcenter/FixSbr.exe or Here
(local): FixSbr.exe
Save the file to a convenient location, such as your downloads
folder or the Windows Desktop (or removable media that is known to be
uninfected, if possible).
Close all the running programs before running the tool.
If you are on a network or you have a full-time connection to the
Internet, disconnect the computer from the network and the Internet.
If you are running Windows Me or XP, then disable System Restore.
Refer to the section, "System Restore option in Windows Me/XP"
for additional details.
CAUTION: If you are running Windows Me/XP, we strongly recommend
that you do not skip this step. The removal procedure may be
unsuccessful if Windows Me/XP System Restore is not disabled, because
Windows prevents outside programs from modifying System Restore.
Double-click the FixSbr.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Note: If, when running the tool, you see a message that the tool
was not able to remove one or more files, run the tool in Safe mode.
Shut down the computer, turn off the power, and wait 30 seconds. Restart
the computer in Safe mode and run the tool again. All the Windows 32-bit
operating systems, except Windows NT, can be restarted in Safe mode. For
instructions on restarting the computer in Safe mode, read the document,
How to start the computer in Safe Mode.
Restart the computer.
Run the removal tool again to ensure that the system is clean.
If you are running Windows Me/XP, then re-enable System Restore.
|
I want
to turn off Windows XP System Restore
1
Click Start.
2
Right-click My Computer, and then click Properties.
3
On the System Restore tab, check Turn off System Restore or Turn off
System Restore on all drives.
If you do not see the System Restore tab, you are not logged on to
Windows as an Administrator.
4
Click Apply.
5
When you see the confirmation message, click Yes.
6
Click OK. |
I want
to turn on Windows XP System Restore
1
Click Start.
2
Right-click My Computer, and then click Properties.
3
On the System Restore tab, uncheck Turn off System Restore or Turn off
System Restore on all drives.
If you do not see the System Restore tab, you are not logged on to
Windows as an Administrator.
4
Click Apply.
5
When you see the confirmation message, click Yes.
6
Click OK. |
I want
to turn off Windows Me System Restore
NOTE Note Turning off System Restore deletes all previous restore
points. You must create new restore points once you turn System Restore
back on.
1
Click Start > Settings > Control Panel.
2
Double-click System.
If the System icon is not visible, click View all Control Panel options.
3
On the Performance tab, click File System.
4
On the Troubleshooting tab, check Disable System Restore.
5
Click OK.
6
When you are asked to restart Windows, click Yes. |
I want
to turn on Windows Me System Restore
1
Click Start > Settings > Control Panel.
2
Double-click System.
If the System icon is not visible, click View all Control Panel options.
3
On the Performance tab, click File System.
4
On the Troubleshooting tab, uncheck Disable System Restore.
5
Click OK.
6
When you are asked to restart Windows, click Yes.
|
STEP 1
Start the computer in Safe mode
1
Exit all programs.
2
Click Start > Run.
3
In Run dialog box, type the following text:
msconfig
4
Click OK.
5
In the System Configuration Utility, on the BOOT.INI tab, check /SAFEBOOT.
6
Click OK.
7
When you are asked to restart the computer, click Restart.
The computer restarts in Safe mode. This can take several minutes.
NOTE Note After you complete the work in Safe mode, use the System
Configuration Utility to start Windows XP in Normal mode. Go to STEP 2.
STEP 2
Start the computer in Normal mode
1
Close all programs.
2
Click Start > Run.
3
In Run dialog box, type the following text:
msconfig
4
Click OK.
5
In the System Configuration Utility, on the BOOT.INI tab, uncheck /SAFEBOOT.
6
Click OK.
7
Close all programs, and restart the computer. |
Start the computer in safe mode
1
Restart the computer.
2
When you see the black-and-white Starting Windows bar at the bottom of
the screen, start
tapping the F8 key.
3
In the Windows 2000 Advanced Options Menu, use the arrow keys to select
Safe mode.
4
Press Enter.
The computer restarts in Safe mode. This can take several minutes.
NOTE Note After you complete the work in Safe mode, restart the
computer without using the F8 key. |
STEP 1
Start the computer in Safe mode
1
Close all programs.
2
Click Start > Run.
3
In Run dialog box, type the following text:
msconfig
4
Click OK.
5
In System Configuration Utility, on the General tab, click Advanced.
6
In the Advanced Troubleshooting Settings dialog box, check Enable
Startup Menu, and
then click OK.
7
In the System Configuration Utility window, click OK.
8
Click Yes, when you are asked to restart the computer.
9
When the Windows Startup Menu appears, select Safe Mode, and then press
Enter.
NOTE Note After you complete the work in Safe mode, restart the
computer in Normal mode. Go to STEP 2.
STEP 2
Start the computer in Normal mode
1
Close all programs.
2
Click Start > Run.
3
In Run dialog box, type the following text:
msconfig
4
Click OK.
5
In the System Configuration Utility, on the General tab, click Advanced.
6
In the Advanced Troubleshooting Settings dialog box, uncheck Enable
Startup Menu, and
then click OK.
7
In the System Configuration Utility window, click OK.
8
Click Yes, when you are asked to restart the computer. |